Booking & Payment Policy

Simply send us a DM on social media or reach out via our contact page with your event date, location and what you're after. We'll get back to you with a personalised quote and take it from there!

We recommend booking as early as possible to avoid missing out, especially for weekend events and peak periods like school holidays and the festive season.

A 50% deposit is required to confirm your booking. Your date is not held until your deposit has been received.

Your remaining balance is due 7 days prior to your event. We will send you a reminder as your event date approaches.

Please get in touch and we'll confirm our accepted payment methods at the time of booking.

Please reach out to discuss your options — we're a small local business and always happy to have a conversation.

We understand that sometimes plans change. Here's how cancellations work:

More than 7 days before your event: Your deposit can be transferred to a new date for the same balloon décor package (subject to availability).

Within 7 days of your event: No deposit will be returned.

Full payment made, cancel within 7 days: 50% of your order total will be refunded.

Yes! Please contact us as early as possible if you need to reschedule and we will do our best to accommodate your new date, subject to availability.

Unfortunately once your mock up design has been approved, no further changes can be made to your order. This includes changes to colours, sizing and design.

Yes! We deliver and set up all balloon garlands, balloon towers, shimmer walls and styled backdrops at your venue. Delivery and travel fees are calculated based on your location and will be included in your personalised quote.

Setup time varies depending on the size and complexity of your order. We will confirm the access time required when finalising your booking details. Please ensure your venue can accommodate our setup requirements.

Pack down is available at an additional cost. If you require pack down services please let us know at the time of booking so we can factor this into your quote and schedule.

Absolutely! All of our products are fully customisable to your colour palette and event theme. Simply let us know your vision when you enquire and we'll bring it to life.

Yes! Once your deposit is confirmed we get to work creating your personalised mock up designs. You will have the opportunity to review and request adjustments before giving your final approval. 🖤

On rare occasions certain products may become unavailable due to supply. If this happens we will contact you immediately and offer the closest available alternative, always working to maintain the integrity of your original design.

Absolutely! From first birthdays to 100ths, weddings, baby showers, gender reveals, engagements, graduations, hens nights, corporate events and everything in between — if you're celebrating, we're here for it. 🖤